Frequently Asked Questions

RIG is ideal for:

• Professional Riggers - Track every rig you've worked on with complete specifications
• Rigging Lofts - Manage customer vessels and maintain comprehensive rigging records
• Fleet Managers - Oversee rigging maintenance and component specifications across multiple vessels
• Sailing Teams - Document racing rig configurations and compare performance data
• Boat Builders - Archive original rigging specifications for reference
• Marine Surveyors - Create detailed rigging assessments with photos and measurements

RIG offers a free trial with no credit card required. You can create an account and start documenting your first vessel immediately. Pricing details and subscription options are available on our Pricing page.

RIG allows you to document:

• Vessel Details - Name, builder, model, hull type, rig type, dimensions
• Mast Information - Specifications for main and mizzen masts
• Shroud Configurations - Upper, lower, intermediate shrouds with material and dimensions
• Stay Systems - Forestays, backstays, and specialized stays
• Terminations - Terminal types (T-fittings, stemball, thru-bolt, etc.)
• Materials - Wire type (1x19, Dyform, compact strand), diameter, construction
• Measurements - In multiple units (imperial decimal feet, metric mm, feet/inches)
• Photos - Full documentation with images of installed systems
• Notes & History - Custom fields for additional specifications or service history

Yes! RIG supports comprehensive photo documentation. Attach images to your vessel records to show installed rigging configurations, component details, and before/after comparisons. This visual reference is invaluable when discussing work with customers or referencing past projects.

Total Recall is RIG's advanced alerting system that keeps you proactive about maintenance. You can set up automated reminders for:

• Annual rigging inspections
• Component replacement schedules
• Preventive maintenance intervals
• Service follow-ups
• Custom maintenance tasks

Alerts can be triggered at the component level—so you can remind yourself about a specific shroud replacement or backstay maintenance without generic blanket reminders.

RIG includes a complete customer relationship system. Store your customer's contact information, vessel ownership history, and linked rigging records. When a customer calls years later asking about their boat's specifications, you can instantly reference all work you've done—making you look like a professional and improving customer service.

This turns one-time jobs into long-term relationships by maintaining detailed institutional knowledge about each vessel in your care.

RIG is designed for quick lookup and organization. You can browse your complete customer database, filter by vessel type, search by rigging specifications, or sort by date. The system is built to help you find that "blue sloop we worked on 3 years ago" in seconds.

RIG is flexible with measurements, supporting:

• Imperial Decimal Feet (e.g., 42.5 ft)
• Imperial Feet & Inches (e.g., 42' 6")
• Imperial Decimal Inches (e.g., 510 in)
• Metric Millimeters (e.g., 13,050 mm)
• 1/16th Inch Fractions (traditional rigging notation)

Yes! RIG makes it easy to generate reports and documentation for your records or to share with customers. You can export vessel specifications, create printable rigging diagrams, and generate customer-facing documentation—all directly from your dashboard.

RIG supports team collaboration. Invite your riggers, loft members, or office staff to view specific vessels or manage entire accounts. Control access levels so junior staff can view details while only senior riggers can make modifications.

Your rigging data is stored securely on our servers with enterprise-grade encryption. We follow industry best practices for data protection and backup. All access is authenticated, and you maintain complete control over who can view your records.

For more details, please review our Privacy Policy and Terms of Service.

RIG is web-based and works on any device—desktop, tablet, or smartphone. Access your rigging records from the dock, your office, or anywhere else. The responsive design ensures a great experience across all screen sizes.

1. Click "Start free trial" on the homepage
2. Sign in with your Google account (no credit card needed)
3. Create your first vessel and start documenting rigging details
4. Explore features and add more vessels whenever you're ready

It takes less than 5 minutes to get up and running.

We'd love to hear from you! Contact us at support@rig-integration.com or use the feedback form in your account dashboard. We actively listen to user feedback to improve RIG.

RIG works with all modern browsers: Chrome, Firefox, Safari, Edge, and others. For the best experience, keep your browser updated to the latest version.